Terms of Service
Lethela provides a digital ordering, vendor management and delivery support platform. These terms govern customer, vendor and visitor use of the website and application.
Using the platform
By using the platform you agree to provide accurate information, use the service lawfully, keep your login details secure, and avoid abuse, fraud, scraping, impersonation, unlawful payments, or interference with the site.
Orders and availability
Items, pricing, delivery times, operating hours and availability may change. A vendor may decline or adjust an order if stock is unavailable, the store is closing, or the order cannot reasonably be fulfilled.
Payments
Online checkout is currently processed through Ozow. WhatsApp-assisted and manual order flows may be available for some transactions. Payment must be authorised before order release unless another arrangement is clearly confirmed.
Delivery and service area
Delivery estimates are not guarantees. Delays may occur because of traffic, weather, rider availability, load-shedding, verification checks, or vendor preparation time. Current operating focus includes Klipfontein View, Midrand, South Africa.
Age-restricted products
Alcohol and other restricted products may only be sold to customers who lawfully qualify to receive them. Customers must be 18 or older where alcohol is involved and may be asked for verification on delivery.
Refunds, cancellations and complaints
Refunds and cancellation outcomes depend on the order stage, payment status and issue reported. Please review the separate refund policy for more detail and contact support quickly when a problem occurs.
Vendor and rider responsibility
Vendors remain responsible for their menus, pricing, preparation, food quality, lawful trading status and product compliance. Riders and delivery partners remain responsible for lawful conduct, safe delivery behaviour and route handling.
Intellectual property and website content
The website design, content, logos, software, written material and brand elements remain owned by or licensed to Lethela. Users may not copy, republish or exploit site content without permission except as allowed by law.
ECTA notice, liability and governing law
These website terms form part of the site notice for purposes of South African electronic communications laws. To the extent permitted by law, platform liability is limited to direct losses reasonably linked to the service and excludes indirect or consequential loss. South African law governs these terms.